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When you have questions, we have answers. We provide contact numbers and FAQs that can answer nearly any question.
Learn more ways to get help
Online Banking is available for checking or savings accounts, certificate of deposit accounts, loan accounts, credit card accounts or BancWest Investment Services1 accounts.
From the Bank of the West home page, click “Enroll” from the Online Banking sign in area.
To enroll, you'll need:
You may also need:
Follow the on screen prompts and create your Username and Password.
Please get in contact with our customer service team, and let them help you through the process, or troubleshoot what might be causing the problem. You can reach them at:
1-800-488-BANK (2265), option 3
Monday through Friday, 4 a.m. – 10 p.m. Pacific time
Saturdays, Sundays and most holidays, 5 a.m. – 10 p.m. Pacific time.
1BancWest Investment Services is a wholly owned subsidiary of Bank of the West and a part of the Wealth Management Group. BancWest Corporation is the holding company for Bank of the West. BancWest Corporation is a wholly owned subsidiary of BNP Paribas. Securities and variable annuities are offered through BancWest Investment Services, a registered Broker/Dealer, member FINRA/SIPC. Financial Advisors are Registered Representatives of BancWest Investment Services. BancWest Investment Services is not a tax or legal advisor. Please consult your tax or legal advisor for more information regarding your personal situation.
Brokerage account balances are provided as a courtesy, may not reflect your accounts’ most recent transactions or activity, and provide an aggregate summation of current position balances based on closing values of the previous business day. In the event of a discrepancy, your Investment account statement is the official record for account information. If you have questions about your account, please contact your Financial Advisor or call a BancWest Investment Services client representative at 1-800-338-3919. For general questions about Online Banking, please call 1-800-488-BANK (2265), option 3, Monday through Friday, 4 a.m. – 10 p.m. Pacific time, and Saturdays, Sundays and most holidays, 5 a.m. – 10 p.m. Pacific time.
Investment and Insurance products: